Refund policy
Returns & Replacement
Returns accepted for 30 days from delivery date.
If you received the wrong item or your item is defective, we offer a replacement. This is when the item you received is significantly different from the description or the preview shown to you.
We offer a replacement if damaged is due to the fault of our printing or the carrier. You do not need to return the defective item.
Refund policy
Each artwork is custom-made specifically for you. However, if there's something wrong with your order, please contact us within 30 days of receiving your order at info@belleartdesign.com with photos of your personalized custom artwork and we’ll sort that out for you.
Exception policy
Some of our products which commonly can’t be returned because these are customized production artwork. However, if you are not satisfied with your order please contact us. We will work with you on making things right.
Please be informed that placing an order means that you accept all the terms mentioned below:
Since all of our products are custom made artwork, We DO NOT offer refunds
For change of mind.
Failing to preview the design carefully to see if it’s all correct. All of our printing files are automatically generated exactly as same as the preview sent to you.
Ordered the wrong size. Please ensure you order the correct size that you want.
Please review your order carefully.
We will send proof to you and wait for your approval before shipping all orders out.
Artwork Proofs
All artwork is custom-made to order. You will receive proof to approve or request revisions within 2-5 days of placing your order. If we do not hear back from you within 48 hours of the proof email being sent, you will receive a follow-up email. If we do not hear back from you within 24 hours of the follow-up, we will automatically send your portrait to printing as-is.
Be sure to add info@belleartdesign.com to your contacts to ensure delivery to your inbox. Our email address may end up in your spam or junk folder.